For the widgets to work correctly, the Pixel needs to be added and verified. In the top left corner of the app, you can see either a red or a green dot. This shows you whether your Pixel is active or not.
If the button is green: that’s it! You have already installed your Pixel.
If the button is red: click on it to go to your Pixel page. Here you can find your Pixel and the Pixel checker. To double check whether the Pixel is active on your website or not, click on the “Check” button.
If the Pixel is installed, the bar will turn green.
Congratulations! You have installed the Pixel correctly on your website.
“Pixel not active”, what now?
Does the bar stay white and say “Pixel not active” after you click the “Check” button? This means that you haven’t yet installed your Pixel.
You can now take the following steps the double-check if your Pixel is indeed not installed.
1: Check your Site URL in Social Proofy
The Pixel checker checks if the Pixel is installed at the URL you have uploaded to Social Proofy. The Pixel controller cannot verify if there was a typo and the domain was misspelled.
Check the domain you have added to Social Proofy again by following the steps below.
– Go to your Dashboard & Sites page
– If needed, adjust the URL of your website by clicking the pencil icon
– Go back to the Pixel checker and click the ‘Check’ button again
2: Check the code of your website for the Pixel
If the Pixel checker still can’t find the Pixel on your site, check if the Pixel code has been added to your site correctly.
– Open Google Chrome
– Go to your website or the page you want to show Widget on
– Click View > Developer > Developer Tools > Sources
– Look in the list on the right-hand side for ‘app.socialproofy.io’
Do you find ‘app.socialproofy.io’ in the list? You have installed your Social Proofy Pixel and have finished the checking process!
Do you not find ‘app.socialproofy.io’ in the list? Your Pixel is not active on your page. Go through the instructions for adding the Pixel again and double-check that you have followed the steps correctly.
Are you positive that you have taken all the right steps to add your Pixel, but is it still not installed on your site? Click the blue chat bubble on the bottom right of this page and ask for assistance.