A customer feedback tool is a piece of software that helps companies gather, measure, and evaluate customer feedback. The company can use such a tool to make data-driven decisions based on the input. A customer feedback tool allows you to interact directly with your customers while also quantifying their input and satisfaction. It also allows you to learn exactly what your customers think about your product or service.
Let’s take a look at the top customer feedback tools on the market now that you know what they are, why you need them, and what to look for when choosing one.
1. Social Proofy
Social Proofy has a multipurpose customer feedback widget and problem reporting application that lets you collect customer satisfaction ratings, screenshots, and contextual input. It’s simple to set up and without any coding.
It has a lot of customization features to enable you to create surveys that are tailored to your situation and company image. Sentiment analysis and score-based follow-up questions are also supported by Social Proofy. There’s also a function for responding to customers, as well as collaboration tools like internal notes, mentions, and assignees.
Unlike the other customer feedback tools, Social Proofy also provides 30 more Social Proof widgets for your website which are proven to convert higher conversion.
You can start using Social Proofy by paying $3 per month.
2. SatisMeter
Customer SatisMeter is a customer survey instrument that uses Net Promoter Score (NPS) to collect and measure customer loyalty. It includes in-app and email surveys, as well as workflow automation for consumers that leave certain feedback scores. Usersnap has compiled a list of the best customer feedback tools for NPS.
SatisMeter integrates with Slack, Drift, Salesforce, and Mailchimp, among other software solutions. Its monthly fees begin at $49 per month. You can also get a free trial of the software. However, once you’ve received 100 consumer answers, you’ll need to upgrade to a paid subscription.
3. CustomerSure
CustomerSure is a customer feedback tool that lets you send surveys to determine NPS, CSAT, and CES. CustomerSure, based in the United Kingdom, is GDPR-compliant and takes great care to ensure the security and privacy of your data. Email and mobile-friendly surveys are supported, as well as comprehensive data segmentation, text analysis, and automated reporting and notifications.
CustomerSure’s monthly cost starts at $249. The software is marketed as an enterprise solution, and the price reflects this. A lot of local businesses, as well as international organizations, use CustomerSure.
4. Qualtrics
Qualtrics is a customer experience management software that allows you to collect feedback from customers at any point during the customer journey.
You can initiate discussions and collect client feedback with Qualtrics through a variety of channels, including your website, app, email, and SMS.
Qualtrics’ AI analyzes the collected input to find patterns and trends, as well as to assist you in predicting customer behavior. Customersnap is an enterprise customer feedback and sentiment analysis tool, as well as a customer feedback program.
Qualtrics is used by companies like Hugo Boss, BMW, and Under Armour, among others. The fee reflects the quality of the service, starting at $1,500 per year and increasing depending on the contract.
5. Hotjar
Hotjar is a user behavior analytics software solution that assists organizations in gaining a better understanding of how their customers interact with their website or app. You may use it to create heatmaps and user recordings, as well as construct and send feedback surveys and polls and evaluate how visitors interact with your website.
